Should email confirmations sent either from the client or the web be written to t_order_seat_hist with the event code "confirmation"? Or does that only happen when the Order Confirmations report is run? Is there any other way to see when an email confirmation was generated (besides looking at the timestamp on the email itself)?
Hi Adria, All I know is that TNEW does not write order confirmation emails to the T_LOG_ORDER_EMAIL table. It seems the method of sending the email through the client is different from the method for sending via the Web API. An enhancement request should probably be made for emails sent from the SendOrderConfirmationEmail method to be logged to that table.From: Adria Gunter <bounce-adriagunter1034@tessituranetwork.com>Sent: 5/24/2016 2:40:58 PMHey Nick. We are having issues with email confirmations when people order online. Some are getting their confirmations. Some say they aren't getting the confirmation. We don't see web confirmations in the Contact Log at all. We only see the confirmations that we generate ourselves for phone orders. So what would we need to do on our end that would make the web confirmations register in the contact log along with the ones we send ourselves? Please don't say custom code in the Web API cause that's expensive. Thanks in advance. --View this message online at http://www.tessituranetwork.com/Community/forums/p/7058/48649.aspx#48649 or reply to this message Adria Gunter | Subscriptions and Groups Manager STUDIO THEATRE 1501 14TH ST NW WASHINGTON DC 20005 T 202-232-7267, ext. (365) F 202-588-5262 www.studiotheatre.org Subscriptions are online! Reserve your group of 10+ today and enjoy a discount! 2015-2016 SEASON MAIN SERIES CHIMERICA |THE APPLE FAMILY CYCLE: SORRY & REGULAR SINGING | BETWEEN RIVERSIDE AND CRAZY | MOMENT | HEDDA GABLER 2015-2016 SEASON STUDIO X ANIMAL | CONSTELLATIONS 2015-2016 SPECIAL REMOUNT BAD JEWS
Hi Adria,
All I know is that TNEW does not write order confirmation emails to the T_LOG_ORDER_EMAIL table. It seems the method of sending the email through the client is different from the method for sending via the Web API.
An enhancement request should probably be made for emails sent from the SendOrderConfirmationEmail method to be logged to that table.
From: Adria Gunter <bounce-adriagunter1034@tessituranetwork.com>Sent: 5/24/2016 2:40:58 PM
Hey Nick. We are having issues with email confirmations when people order online. Some are getting their confirmations. Some say they aren't getting the confirmation. We don't see web confirmations in the Contact Log at all. We only see the confirmations that we generate ourselves for phone orders. So what would we need to do on our end that would make the web confirmations register in the contact log along with the ones we send ourselves? Please don't say custom code in the Web API cause that's expensive.
Thanks in advance.
Adria Gunter | Subscriptions and Groups Manager
STUDIO THEATRE
1501 14TH ST NW
WASHINGTON DC 20005
T 202-232-7267, ext. (365)
F 202-588-5262
www.studiotheatre.org
Subscriptions are online! Reserve your group of 10+ today and enjoy a discount!
2015-2016 SEASON MAIN SERIES CHIMERICA |THE APPLE FAMILY CYCLE: SORRY & REGULAR SINGING | BETWEEN RIVERSIDE AND CRAZY | MOMENT | HEDDA GABLER
2015-2016 SEASON STUDIO X ANIMAL | CONSTELLATIONS
2015-2016 SPECIAL REMOUNT BAD JEWS