Hi all,
Our development department just asked me why the Salutation 2 field on the General Tab automatically formats everything as lower case apart from the first letter of each word.
Example: they want to write 'NBC' but it saves as 'Nbc'
In looking at all the salutation formatting options, I can't see where this can be changed.
Does anyone have any idea if it can be?
Thanks as always,
Tash
I think you'd more often run into a problem than the one in the current example? I'd think for every "NBC" there are probably ten "The Discovery Channel"s. In the cases where you want to override the formatting people could just either: not click Gen Sal, or type over the formatting and then save. It shouldn't autoformat again after the fact unless someone does it intentionally (or if you have a scheduled job regenerating the salutations, and if you do I'd suggest having some kind of attribute for 'don't generate sal' to exclude those people from said job.)
Or are you saying if they manually type in "NBC" once the record is saved it reformats to "Nbc"? Because I don't think that should happen normally. If it is there might be something in your ranking procedure that's doing some formatting? In which case you might want to check out LP_CUSTOMER_RANK.
Yes, that’s exactly what’s happening. They manually type ‘NBC’, save and exit the record and then on reopening it has reformatted to ‘Nbc’.
On looking at LP_CUSTOMER_RANK though I discovered the problem....an Attribute will be coming to the rescue. Thanks heaps!