For those of you who use PAHT tickets, so you BCC the emails to a specific email address on your network to allow you to resend emails/troubleshoot? And if so, how often do you undertake housekeeping on this folder?
We are worried that the number of tickets that will be generated (especially with some of our on sales) will cause the email inbox to grow in a short space of time. Has anyone had any issues with bcc'ing to an email folder that we should be aware of?
Thanks,
Caryl
We also BCC our PAH tickets to my Help Desk folder in Outlook, which then has a rule set to auto-forward to an Outlook Public Folder for ticket office staff to access. We find that we often need to refer to the backups when the tickets do not get sent to the customer properly. I manually archive the messages to a non-Outlook folder about once a week to maintain the size limitation set on the Outlook folder.
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Caryl Jones Sent: Tuesday, March 13, 2012 7:46 AM To: Tabor, Penny Subject: [Tessitura Technical Forum] PAHT Emails
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One thing to remember is that if you just remove the previous month's PAH tickets, you may be removing a ticket that was purchased that month, but is for a show several months away. We see this often - a patron won't receive the PAH for some reason but doesn't notice it until months later a day or two before the performance.
We BCC to an email management system (OTRS) where the emails are dropped into a unique queue. We can then link the OTRS database and Tessitura database and only delete tickets for past performances.
With Reprint PAH it may be overkill to BCC at all anymore. You can check the logs to see if it was actually processed and if for whatever reason the patron did not receive it, just reprint the PAH.
Good luck!