Has anyone out in Tessitura land edited the Standard Order Confirmations to include venue name and address with the performance? We have multi venue and multi org orders and are getting to the point where we need to include location and address for each ticket to reduce confusion for the patrons. We have this built into our TNEW web confirmations, but I haven't been able to figure out how to integrate that same code into our other order confirmations. Is anyone out there doing this and willing to share how they do it?
Teresa
Hi Teresa,
We have our TN_Express_Order_Confirmation configured for use in the client. It appears as an option for our Box Office staff in the Acknowledgement dropdown. When selected, the primary email address on the Constituent record is selected. Clicking on OK then sends the confirmation, the email has the exact same information as if the patron ordered online. Our box office staff uses this all the time and we don't even touch any of the other confirmation templates now.
In T_DEFAULTS, you may want to check in with the TNEW team for entries in each of the ORDER_EMAIL parameters where Impresario is the Parent Key. TNEW and RAMP set this up for us.
Duane