Web Anonymous Login and Promo Codes

Hello Marty

The way we use promo codes is that you have to enter them before you add tickets to your cart. This then adds the discounted ticket price to the list of price options for the user, OR, it makes dates available to them when they weren’t before adding the code (this is where a promo code is linked to a MOS). Then the customer adds the tickets to their basket in the normal way.

We had Pop do this for us, so whether entering the promo code also creates the anonymous login, I’m not sure.

Anybody out there that uses an anonymous login on the web to allow the patron to shop prior to logging in with their own login. Do you allow the patron to use a promo code while they shop (Still logged in with anonymous)? Is there any issues with using the anonymous login with promo codes and then transferring the cart when the patron does log in?

Thanks,

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The Royal National Theatre

Upper Ground, London, SE1 9PX

www.nationaltheatre.org.uk

Telephone number +44 (0) 20 7452 3333

Registered in England number 749504.

Registered Charity number 224223

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Hello Marty

The way we use promo codes is that you have to enter them before you add tickets to your cart. This then adds the discounted ticket price to the list of price options for the user, OR, it makes dates available to them when they weren’t before adding the code (this is where a promo code is linked to a MOS). Then the customer adds the tickets to their basket in the normal way.

We had Pop do this for us, so whether entering the promo code also creates the anonymous login, I’m not sure.

Anybody out there that uses an anonymous login on the web to allow the patron to shop prior to logging in with their own login. Do you allow the patron to use a promo code while they shop (Still logged in with anonymous)? Is there any issues with using the anonymous login with promo codes and then transferring the cart when the patron does log in?

Thanks,

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The Royal National Theatre

Upper Ground, London, SE1 9PX

www.nationaltheatre.org.uk

Telephone number +44 (0) 20 7452 3333

Registered in England number 749504.

Registered Charity number 224223

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Christopher,

Do your customers have to log in as themselves before they can use a promo code?

Hello Marty

The way we use promo codes is that you have to enter them before you add tickets to your cart. This then adds the discounted ticket price to the list of price options for the user, OR, it makes dates available to them when they weren’t before adding the code (this is where a promo code is linked to a MOS). Then the customer adds the tickets to their basket in the normal way.

We had Pop do this for us, so whether entering the promo code also creates the anonymous login, I’m not sure.

Anybody out there that uses an anonymous login on the web to allow the patron to shop prior to logging in with their own login. Do you allow the patron to use a promo code while they shop (Still logged in with anonymous)? Is there any issues with using the anonymous login with promo codes and then transferring the cart when the patron does log in?

Thanks,

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If you have received this mail in error please contact the sender by return email and delete the email from your system.

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The Royal National Theatre

Upper Ground, London, SE1 9PX

www.nationaltheatre.org.uk

Telephone number +44 (0) 20 7452 3333

Registered in England number 749504.

Registered Charity number 224223

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Recipients are advised to apply their own virus checks to this message on delivery.

Marty

No. We use promo codes mostly for people who aren’t our existing customers, and we are usually offering a discount, or early access to tickets, on one show, so we send them to the relevant production dates page, where we have a promo code box and they enter their code, select the tickets, add to basket, go to checkout and then get the login/register prompt.

Christopher,

Do your customers have to log in as themselves before they can use a promo code?

Hello Marty

The way we use promo codes is that you have to enter them before you add tickets to your cart. This then adds the discounted ticket price to the list of price options for the user, OR, it makes dates available to them when they weren’t before adding the code (this is where a promo code is linked to a MOS). Then the customer adds the tickets to their basket in the normal way.

We had Pop do this for us, so whether entering the promo code also creates the anonymous login, I’m not sure.

Anybody out there that uses an anonymous login on the web to allow the patron to shop prior to logging in with their own login. Do you allow the patron to use a promo code while they shop (Still logged in with anonymous)? Is there any issues with using the anonymous login with promo codes and then transferring the cart when the patron does log in?

Thanks,

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P please don't print this e-mail unless you really need to

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The Royal National Theatre

Upper Ground, London, SE1 9PX

www.nationaltheatre.org.uk

Telephone number +44 (0) 20 7452 3333

Registered in England number 749504.

Registered Charity number 224223

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Recipients are advised to apply their own virus checks to this message on delivery.

P please don't print this e-mail unless you really need to

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If you have received this mail in error please contact the sender by return email and delete the email from your system.

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The Royal National Theatre

Upper Ground, London, SE1 9PX

www.nationaltheatre.org.uk

Telephone number +44 (0) 20 7452 3333

Registered in England number 749504.

Registered Charity number 224223

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Recipients are advised to apply their own virus checks to this message on delivery.

Thank you Christopher and Jon,

I wanted to make sure that there were no issues with transferring the cart.

Thanks for the help,

Marty

Marty

No. We use promo codes mostly for people who aren’t our existing customers, and we are usually offering a discount, or early access to tickets, on one show, so we send them to the relevant production dates page, where we have a promo code box and they enter their code, select the tickets, add to basket, go to checkout and then get the login/register prompt.

Christopher,

Do your customers have to log in as themselves before they can use a promo code?

Hello Marty

The way we use promo codes is that you have to enter them before you add tickets to your cart. This then adds the discounted ticket price to the list of price options for the user, OR, it makes dates available to them when they weren’t before adding the code (this is where a promo code is linked to a MOS). Then the customer adds the tickets to their basket in the normal way.

We had Pop do this for us, so whether entering the promo code also creates the anonymous login, I’m not sure.

Anybody out there that uses an anonymous login on the web to allow the patron to shop prior to logging in with their own login. Do you allow the patron to use a promo code while they shop (Still logged in with anonymous)? Is there any issues with using the anonymous login with promo codes and then transferring the cart when the patron does log in?

Thanks,

--
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The Royal National Theatre

Upper Ground, London, SE1 9PX

www.nationaltheatre.org.uk

Telephone number +44 (0) 20 7452 3333

Registered in England number 749504.

Registered Charity number 224223

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Recipients are advised to apply their own virus checks to this message on delivery.

P please don't print this e-mail unless you really need to

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This email is intended for the addressee(s) named above. It may contain confidential or privileged information and should not be read, copied or otherwise used by any person for whom it was not intended.

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If you have received this mail in error please contact the sender by return email and delete the email from your system.

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The Royal National Theatre

Upper Ground, London, SE1 9PX

www.nationaltheatre.org.uk

Telephone number +44 (0) 20 7452 3333

Registered in England number 749504.

Registered Charity number 224223

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Recipients are advised to apply their own virus checks to this message on delivery.