Am I losing my mind? Okay, don't answer that.... the thing is my colleague and i are remembering completely different things when it comes to the order of starting things up on the credit card server. Does Transcend need to be completely up before the Tessitura CC Service or after?
Thanks.
I got the forcefully rejected error yesterday after an emergency restore and I rebooted the cc server stopped and started the ccserver service and voila. All was well in the world. My recommendation is to always stop and start the ccserver service after a reboot and transcend (TPA tray) has successfully started.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Sheila Crossman Sent: Monday, February 06, 2012 9:02 AM To: Joe Giambalvo Subject: RE: [Tessitura Technical Forum] Transcend and Tessitura CC Services
That is what I thought and makes absolute sense, but he swears he’s been doing the opposite for months.
Oh well. We were getting the forcefully rejected error this morning after I rebooted the Transcend server and started the Tess side after Transcend. He came in and ‘fixed it’ - says he stopped Transcend, restarted Tess CC, started Transcend and then we were okay.
I don’t know, we get issues once in awhile so we’re making rebooting Transcend part of the Monday morning routine… and our CC ini file does not check to see if transcend is running.
Anyway, thanks for your response.
From: Tak Lai [mailto:bounce-taklai3950@tessituranetwork.com] Sent: Monday, February 06, 2012 10:12 AM To: Sheila Crossman Subject: RE: [Tessitura Technical Forum] Transcend and Tessitura CC Services
Definitely before. CC service needs Transcend to talk to the payment processor. There’s even a setting in CC ini file which controls CC service to not start if Transcend is not up.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Sheila Crossman Sent: Monday, February 06, 2012 10:02 AM To: Lai, Tak Subject: [Tessitura Technical Forum] Transcend and Tessitura CC Services
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Tak Lai Manager, Network Architecture Carnegie Hall 881 Seventh Avenue, New York, NY 10019 Tel: 212-903-0905 Fax: 212-822-7700 tlai@carnegiehall.org
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