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I run the single sales order listing report so that we can get the web orders that requested tickets to be mailed. This was working prior to the new year, and this week is the first time I have tried running it in 2012. The only parameter I change when I run the report is the ‘performance date start’ as we don’t mail tickets that are less than 10 days out.
When I run it with the parameters below I receive no results, but I know that there are orders that fit this parameter, as we have manually printed them when folks have called to complain that they haven’t received them yet.
If I clear out the ‘delivery’ option from being selected as US Mail(2) to having nothing selected, then I get some results but still none of the orders that do show up are the US Mail delivery method.
I know this doesn't really answer your question, but if you create a batch print set and assign it that mos, those order dates and perfs and that delivery method, if you preview it, do you get the tickets you're expecting to see? Or is that having an issue as well?
It seems like if the primary problem is needing the mail people their tickets if they selected the mail delivery method, then you could handle that by limiting your print set to the desired delivery method and you wouldn't need the single sale order listing. if you have the same problem batch printing, then there might be something funky with your delivery method setup. Maybe there's a different "mail" delivery method that the web is using that you're not expecting?
Thanks for the reply Amanda!
The orders do show up in a batch print preview. We have quite a few age qualifying discounts that we check ID on, so we have to manually change the ship method back to 'hold at box office' and then send out an email as to why they aren't getting their tickets in the mail.