Strange Behavior - SSRS via Tessitura

Hello all.  I recently created a post called "Hide/View Columns in SSRS" in which I described an issue I'd only been seeing when working with columns having visibility toggled by an object on the report.  Now I'm seeing the same behavior in a report that doesn't contain any hidden or toggle-able columns, so I'm re-posting.  I don't know how to delete the original post, or I'd do that.

Here's the original text:

"I'm converting InfoMaker reports to SSRS, and creating some new reports in SSRS, and making them available to run from Tessitura.  One issue I've been seeing comes up when I have columns that can be hidden/viewed.  When first run, the report renders fine; when I click to view a column that is hidden by default, it shows them with no problem; when I collapse/hide the column again is where the strangeness begins....

The report displays as it did before I expanded the columns, but I notice that the scroll bar indicates there's more to the report than there was before.  I scroll up and see that the report is duplicated at the top of the "page", unformatted (everything left-justified, no bold or italics), in what appears to be uni-code text, with the hidden columns displayed.  There is a lot of white space between the "good" version and this new version above it, and also a lot of white space below the "good" version.

Each time I display and hide a column, I get a new weird copy of the report appended to the top of the "page".

This only happens when I run the report from Tessitura; when I run it in SSRS, I don't see this behavior.  I've done a lot of searching on Google and MSDN and can't find anything like what I'm seeing, so my guess is that it's something to do with Tessitura.

I'm new to Tessitura, so I'm hoping that I've overlooked some setting that will prevent this from happening.  Any suggestions?"

But in a new SSRS report I just created, I'm seeing something very similar without the toggle-able columns.  In SSRS the parameters I'm using for testing result in a 4-page report; when run from Tessitura the same parameters give a report that indicates 4 pages, too, but when I get to the third page (the first two pages appear normal) I find that the data from the second page shows up with the same unformatted appearance, then some white space, then the third page of data as it should appear, followed by more white space.  The fourth page follow the same pattern - unformatted data from page 3, white space, page 4 data as it should appear, more white space.

If I print the report or export it to a PDF, this strange behavior doesn't show up there.  It's only when rendered on the screen from Tessitura.

What do the experts think?  Any help would be greatly appreciated!

Nathan

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  • Ben,

    Thanks very much for responding.  I tried those steps, but the results didn't change.

    Since posting, I've noticed something else.  It seems to have something to do with changing pages.

    On running the report, the first page looks fine, and the second page looks fine.  But if I go back to page 1, then the data from page 2 appears at the top in the unformatted style followed by white space and then the first-page data followed by more white space.  If I then go back to page 2, I see the unformatted page 1, white space, page 2 as it should appear, and more white space.  When I get to page 4, there is now unformatted data from page 2 and page 3 followed by the page-4 data formatted correctly (each section separated by lots of white space).

    As I said, when I print or export the report to PDF I don't see this issue, so I think you're on the right track in suggesting it's in the browser.  Is there a way to adjust the settings in this embedded browser?  Do you think I should submit a help ticket?

    Thanks again!

    Nathan

  • Hi Nathan,

    Good day.

    Does this happen on other computers? Basically Tessitura uses the IE installed on your PC.

    So maybe you can clean the temp files, change computers, change from IE8 to IE9, do some testing.

    Also I think if all these don't work, you can raise a help ticket.

    have fun

    Ben



    [edited by: Ben Gu at 4:58 PM (GMT -6) on 21 Dec 2011]