Per the latest NCOA update, I've 1) inactivated the primary address 2) changed the type to NCOA update type, and 3) made the new uploaded addresses the new primary addresses.
However, several customers are showing the inactivated addresses in the general tab (in the envelope area), rather than the new primary ones. My question is, what exactly makes a given address show up on the envelope in the general tab?
I've already tried adjusting the Label column to no positive effect. Any thoughts or should I open a ticket?
Thanks, Tessiturians.
Those people probably have multiple addresses with primary='y', one of which is the inactive one.