locked in batch -1

It does have the mir_lock of -1 but it’s been this way since at least yesterday.  That’s kind of why I’m drawing a blank on fixing it, but maybe I never saw it before and that’s why I don’t remember.  Will the tp_cleanup_connection root that out or do I have to use some other means?

Matt, is it that the mir_lock column for this order set to -1?  If so, it means that the order was opened on the Web but the customer abandoned the order without saving it after they opened it.  In this situation, the mir_lock on the order gets set to -1 and the order cannot be opened online or in the client until the time specified by the ORDER LOCK TIMEOUT T_DEFAULTS setting has elapsed.   The -1 mir_lock will not automatically be reset when the ORDER LOCK TIMEOUT has passed but the order can be opened again online or in the client after the appropriate time has elapsed.

Bob

That’s what I thought but no one has it open.

Usually means that someone has the same batch open on another workstation.

I know I'm supposed to know this but I'm not remembering today - when an order is locked in batch # -1 what does that mean exactly?

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It does have the mir_lock of -1 but it’s been this way since at least yesterday.  That’s kind of why I’m drawing a blank on fixing it, but maybe I never saw it before and that’s why I don’t remember.  Will the tp_cleanup_connection root that out or do I have to use some other means?

Matt, is it that the mir_lock column for this order set to -1?  If so, it means that the order was opened on the Web but the customer abandoned the order without saving it after they opened it.  In this situation, the mir_lock on the order gets set to -1 and the order cannot be opened online or in the client until the time specified by the ORDER LOCK TIMEOUT T_DEFAULTS setting has elapsed.   The -1 mir_lock will not automatically be reset when the ORDER LOCK TIMEOUT has passed but the order can be opened again online or in the client after the appropriate time has elapsed.

Bob

That’s what I thought but no one has it open.

Usually means that someone has the same batch open on another workstation.

I know I'm supposed to know this but I'm not remembering today - when an order is locked in batch # -1 what does that mean exactly?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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