Pledge Billing report

Former Member
Former Member $organization

I'm running Pledge Billing ones a month. After that I run the Pledge Billing Summary and I found some of them has "No Account Number Available" but when I check the Constituents Account everything is fine Credit Card number, Expiration date, etc

Could somebody has any idea?

Thank you

Adrian


Parents
  • Former Member
    Former Member $organization

    We had the same issue only we were selecting the wrong Payment Method.  To our issue we created seperate payment method - credit card entries.  Here is the troubleshooting list support gave us which uncovered our issue.  This will be helpful for those searching for answers

    Troubleshooting steps to resolve "No Account Number Available"....

    1) In the TR_BILLING_TYPE table, ensure that the entry for the billing
    type that you are using for the pledge auto billing run has the 'Auto
    Billing Ind' column set to "Auto CC Billing".

    2) In Campaigns/References/Payment Method, check to ensure that there
    is
    one set of your credit card types with the 'Default for Billing' box
    checked for each of your payment method groups. If you have multiple
    payment method groups, you would have one of each of your credit card
    types for each payment method group set up as 'Default for Billing'.
    These are the payment methods that will be used for auto billing. If you
    have more than one credit card type defined for any payment method,
    select only one of these types for 'Default for Billing'. For example,
    if you have 4 payment method groups and you take Visa and Amex, you
    would have one Visa payment method and one Amex payment method
    set up as
    default for billing for each payment method group.

    3) Ensure that the Business Unit and Payment Method Group selected on
    the Parameters screen have associated credit cards set up as "Default
    for Billing' in Campaigns/References/Payment Method.

    4) For an example of an account that was not billed, please look at the
    credit card number in the T_CONTRIBUTION row, and the associated row in
    T_ACCOUNT for this credit card to ensure that they are both encrypted
    (or that they are both un-encrypted).



    [edited by: Parnell E. LaLonde IV at 2:07 PM (GMT -6) on 31 Jul 2009]
Reply
  • Former Member
    Former Member $organization

    We had the same issue only we were selecting the wrong Payment Method.  To our issue we created seperate payment method - credit card entries.  Here is the troubleshooting list support gave us which uncovered our issue.  This will be helpful for those searching for answers

    Troubleshooting steps to resolve "No Account Number Available"....

    1) In the TR_BILLING_TYPE table, ensure that the entry for the billing
    type that you are using for the pledge auto billing run has the 'Auto
    Billing Ind' column set to "Auto CC Billing".

    2) In Campaigns/References/Payment Method, check to ensure that there
    is
    one set of your credit card types with the 'Default for Billing' box
    checked for each of your payment method groups. If you have multiple
    payment method groups, you would have one of each of your credit card
    types for each payment method group set up as 'Default for Billing'.
    These are the payment methods that will be used for auto billing. If you
    have more than one credit card type defined for any payment method,
    select only one of these types for 'Default for Billing'. For example,
    if you have 4 payment method groups and you take Visa and Amex, you
    would have one Visa payment method and one Amex payment method
    set up as
    default for billing for each payment method group.

    3) Ensure that the Business Unit and Payment Method Group selected on
    the Parameters screen have associated credit cards set up as "Default
    for Billing' in Campaigns/References/Payment Method.

    4) For an example of an account that was not billed, please look at the
    credit card number in the T_CONTRIBUTION row, and the associated row in
    T_ACCOUNT for this credit card to ensure that they are both encrypted
    (or that they are both un-encrypted).



    [edited by: Parnell E. LaLonde IV at 2:07 PM (GMT -6) on 31 Jul 2009]
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