I'm running Pledge Billing ones a month. After that I run the Pledge Billing Summary and I found some of them has "No Account Number Available" but when I check the Constituents Account everything is fine Credit Card number, Expiration date, etc Could somebody has any idea? Thank you Adrian
We had the same issue only we were selecting the wrong Payment Method. To our issue we created seperate payment method - credit card entries. Here is the troubleshooting list support gave us which uncovered our issue. This will be helpful for those searching for answers
Troubleshooting steps to resolve "No Account Number Available"....
1) In the TR_BILLING_TYPE table, ensure that the entry for the billingtype that you are using for the pledge auto billing run has the 'AutoBilling Ind' column set to "Auto CC Billing". 2) In Campaigns/References/Payment Method, check to ensure that there isone set of your credit card types with the 'Default for Billing' boxchecked for each of your payment method groups. If you have multiplepayment method groups, you would have one of each of your credit cardtypes for each payment method group set up as 'Default for Billing'.These are the payment methods that will be used for auto billing. If youhave more than one credit card type defined for any payment method,select only one of these types for 'Default for Billing'. For example,if you have 4 payment method groups and you take Visa and Amex, youwould have one Visa payment method and one Amex payment method set up asdefault for billing for each payment method group. 3) Ensure that the Business Unit and Payment Method Group selected onthe Parameters screen have associated credit cards set up as "Defaultfor Billing' in Campaigns/References/Payment Method. 4) For an example of an account that was not billed, please look at thecredit card number in the T_CONTRIBUTION row, and the associated row inT_ACCOUNT for this credit card to ensure that they are both encrypted(or that they are both un-encrypted).