Has anyone created a custom data element for a Ticket Header ticket design that will pull a specific salutation based on the alternate address selected in an order? I'm trying to rework the way we handle Corp/School/Org accounts in Tessitura and one issue is ticket headers and making sure the correct name and address appear on them. Ideally, we'd have a salutation type assigned to an address type. The specific address type is selected in the order as an alt address. I need to have the 'alt' salutation that goes with the address to appear on the ticket header instead of Name1 or Name2 information. Has anyone tackled this and is willing to share how to's with me?
Teresa
You should be able to do this without a custom element. The system elements Salutation1 and Salutation2 should pull the salutation from the address selected for the order.
Chuck,
I just tried this and it's pulling in the salutation from the general tab. I've verified that the address is a specific alt address, but it's not pulling in the appropriate salutation. Is there something else I should be doing?