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Tessitura Lockups

Matt Gonzales
$organization

Off the top of your heads, what might cause Tessitura to lock up during list extractions and list management (trying to delete multiple entries in the contents of a given list)?  We've been having problems lately with Tessitura locking up (title bar says "not responding")  and the Task Manager showing the processor at 100% with no strange or otherwise "unauthorized" programs/processes running that we can see.

Should I enter a ticket?  Would it have to do with dwindling space on our company file server (read: not the Tessitura server)?

Thanks for your help, guys, as always.

  • Former Member
    Former Member $organization

    Does it do it for all machines or just one? 

  • $organization

    Not just one.  At least 3.

     

    Thank you,

     

    Matt Gonzales

    Database Administrator

    Houston Grand Opera

    510 Preston St | Suite 500, 5th Floor | Houston, TX  77002

    (v) 713-980-8702 | (f) 713-225-2574

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeff Averitt
    Sent: Tuesday, April 19, 2011 4:37 PM
    To: Matt Gonzales
    Subject: Re: [Tessitura Technical Forum] Tessitura Lockups

     

    Does it do it for all machines or just one? 

    From: Matt Gonzales <bounce-mattgonzales9808@tessituranetwork.com>
    Sent: 4/19/2011 4:24:38 PM

    Off the top of your heads, what might cause Tessitura to lock up during list extractions and list management (trying to delete multiple entries in the contents of a given list)?  We've been having problems lately with Tessitura locking up (title bar says "not responding")  and the Task Manager showing the processor at 100% with no strange or otherwise "unauthorized" programs/processes running that we can see.

    Should I enter a ticket?  Would it have to do with dwindling space on our company file server (read: not the Tessitura server)?

    Thanks for your help, guys, as always.




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