Anybody done any research as to why Invoice Pmt methods show up on the Pmts by Perf report after the invoice is paid off. I was expecting the pmt method used to pay off the invoice to be reflected in the report. For other types of pmt methods if you do a zero adjustment to switch pmt methods it is reflected correctly on the report. However Invoice pmt methods seem to work differently.
We just recently started using Invocie pmt methods and if a credit card was used to pay off an invoice, the credit card is not showing up on the Pmts by Perf report and we miss out on recouping the fees at show settlement.
Anybody have any thoughts on how to get around this?
There is no connection between an invoice and an order. On the performance side of things an invoice is essentially like a cash payment. There is no way to tie invoice payments back to the original orders that created the invoice. At least no standard way of doing it. Perhaps others have come up with creative ways to work around that, though.
Kevin Sheehan
Senior Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com
Here's the issue - We started using Invoice pmt methods for both Group and Sponsor tickets but what we end up with in the performance is a large number of tickets paid for by "Invoice" when in actuality the true pmt method is something else. If the invoice is paid for by cc then we are missing out on recouping cc fees during show settlement.
Since we need to print the tickets prior to them actually being paid for I would be interested to hear how others are handling this.