We finally got this part sorted (who knew that Windows 2008 required the .ini file to be in the root of c:?), but still can’t get my remote Tessitura instances to speak to my shared printer. It’s a single Boca connected to one machine, shared. All the workstations see the printer, all the Remote instances see the printer. Tessitura doesn’t recognize that there’s a ticket printer connected.
If I have to take 4 Bocas to my remote location I may cry….
Jeanne
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nancy Sheleheda Sent: Tuesday, March 29, 2011 3:13 PM To: Jeanne DeVore Subject: RE: [Tessitura Technical Forum] Remote Box Office Via Terminal Services
Hi Jeanne,
Our ticket agents aren't tied to a specific machine, so I don't think the logid has anything to do with that. Our phone room and window associates switch positions all the time.
From: Jeanne DeVore <bounce-jeannedevore2565@tessituranetwork.com> Sent: 3/29/2011 1:40:32 PM
We’re using Windows Remote Desktop Connection (all XP machines).
My user ini files look identical to yours, minus the logid line, as I don’t want a specific login to have to be tied to a machine (we’ll be having different ticket agents logging in).
And there’s no change to the master ini file.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Nancy Sheleheda Sent: Tuesday, March 29, 2011 12:58 PM To: Jeanne DeVore Subject: Re: [Tessitura Technical Forum] Remote Box Office Via Terminal Services
A couple of questions:
Are you using a remote app or RDP?
Are your user ini files pointing to the master ini file? Our user ini files look like this:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
[sqlca] Hostname=tshelehe MasterIniFilePath="X:\startup\tessitura_production_master.ini"
[Login] logid=tshelehe [Frame] State=Maximized Width=4736 Height=3120 X=23 Y=12 [TicketPrinter] Default=Benedum Center Phone Room
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
And then our master ini has the data connection string and default paths for the client files and the reports, but it does not declare the host name again. I wonder if you've got a default host name in your master ini file?
From: Jeanne DeVore <bounce-jeannedevore2565@tessituranetwork.com> Sent: 3/29/2011 12:45:38 PM
I'm in desperate need to speak with someone who's doing this and can help me with the setup. My understanding is to create separate .ini files for each user, reflecting a hostname that equals the username, and to refer to them in the shortcuts. And then to create locations for each user in the tx_machine_location table. I've done this, but when I go into Tessitura, using the shortcut I modified, pointing to the .ini file I modified, it still logs me into the Terminal machine and not to the new host I thought I told it to go to. My big issue is that I can't get Tessitura to see my shared printer, even though my Terminal session can see the printer just fine. When I go into Tools/Preferences there's no ticket printer available in default printers. I'm desperate, because my remote box office has to go live this evening and right now I've only got 2 of the 4 machines working correctly. Thanks! Jeanne DeVore Technology Manager Chicago Shakespeare Theater jdevore@chicagoshakes.com 312 595-5603 www.chicagoshakes.com This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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