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Remote Box Office Via Terminal Services

Jeanne DeVore
$organization
I'm in desperate need to speak with someone who's doing this and can help me with the setup. My understanding is to create separate .ini files for each user, reflecting a hostname that equals the username, and to refer to them in the shortcuts. And then to create locations for each user in the tx_machine_location table. I've done this, but when I go into Tessitura, using the shortcut I modified, pointing to the .ini file I modified, it still logs me into the Terminal machine and not to the new host I thought I told it to go to.

My big issue is that I can't get Tessitura to see my shared printer, even though my Terminal session can see the printer just fine. When I go into Tools/Preferences there's no ticket printer available in default printers.

I'm desperate, because my remote box office has to go live this evening and right now I've only got 2 of the 4 machines working correctly.

Thanks!


Jeanne DeVore
Technology Manager
Chicago Shakespeare Theater
jdevore@chicagoshakes.com
312 595-5603
www.chicagoshakes.com
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  • $organization

    Hi Jeanne,

    A couple of questions:

    Are you using a remote app or RDP?

    Are your user ini files pointing to the master ini file?  Our user ini files look like this:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    [sqlca]
    Hostname=tshelehe
    MasterIniFilePath="X:\startup\tessitura_production_master.ini"


    [Login]
    logid=tshelehe
    [Frame]
    State=Maximized
    Width=4736
    Height=3120
    X=23
    Y=12
    [TicketPrinter]
    Default=Benedum Center Phone Room

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    And then our master ini has the data connection string and default paths for the client files and the reports, but it does not declare the host name again. I wonder if you've got a default host name in your master ini file?

     

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  • $organization

    Hi Jeanne,

    A couple of questions:

    Are you using a remote app or RDP?

    Are your user ini files pointing to the master ini file?  Our user ini files look like this:

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    [sqlca]
    Hostname=tshelehe
    MasterIniFilePath="X:\startup\tessitura_production_master.ini"


    [Login]
    logid=tshelehe
    [Frame]
    State=Maximized
    Width=4736
    Height=3120
    X=23
    Y=12
    [TicketPrinter]
    Default=Benedum Center Phone Room

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    And then our master ini has the data connection string and default paths for the client files and the reports, but it does not declare the host name again. I wonder if you've got a default host name in your master ini file?

     

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