Greetings from Ice Station Zulu.
I have a constituent who I can see in T_CUSTOMER. They have an "inactive" value of 1 (Active) and I can't see anything else about the record which would make me think something was amiss.
However, I can't pull them up in a constituent search. Last name, street address, constituent ID. None of these return the record. What am I missing? What could cause a record in T_CUSTOMER to return "There were no records matching the given criteria" in constituent search?
Is there a row in tx_cust_sal and t_address for that customer number?
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Levi Sauerbrei Sent: Wednesday, February 02, 2011 11:27 AM To: Hoffmann, Tanya Subject: Re: [Tessitura Technical Forum] Constituent not appearing in search
The checkboxes are a popular choice :)
Unfortunately, all three are checked. I can find all types of records in my searches (Ind, Org, Contacts) just not this one in particular. Other users are having similar results when they search for this particular record.
From: Dale Aucoin <bounce-daleaucoin4707@tessituranetwork.com> Sent: 2/2/2011 10:21:59 AM
Did you check to make sure you have all three account types checked in your search screen - individual, organization, and contacts? Failing that do you have a seach filter in place that might be limiting your results? Dale
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Tanya,
There are several of both. This record was merged with another back in May. Just a weird one to keep my brain occupied today.
One more check box question- Do you have the 'include potential dupes' box checked.