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Constituent not appearing in search

Levi Sauerbrei
$organization

Greetings from Ice Station Zulu.

I have a constituent who I can see in T_CUSTOMER. They have an "inactive" value of 1 (Active) and I can't see anything else about the record which would make me think something was amiss.

However, I can't pull them up in a constituent search. Last name, street address, constituent ID. None of these return the record. What am I missing?  What could cause a record in T_CUSTOMER to return "There were no records matching the given criteria" in constituent search?

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  • $organization

    Hi Levi,

    I hate to ask this question – are all three check boxes that filter by customer type checked on the search screen? 

    Tanya

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Levi Sauerbrei
    Sent: Wednesday, February 02, 2011 11:17 AM
    To: Hoffmann, Tanya
    Subject: [Tessitura Technical Forum] Constituent not appearing in search

     

    Greetings from Ice Station Zulu.

    I have a constituent who I can see in T_CUSTOMER. They have an "inactive" value of 1 (Active) and I can't see anything else about the record which would make me think something was amiss.

    However, I can't pull them up in a constituent search. Last name, street address, constituent ID. None of these return the record. What am I missing?  What could cause a record in T_CUSTOMER to return "There were no records matching the given criteria" in constituent search?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This e-mail message is intended only for the recipient(s) named above. This message may contain trade secrets, attorney-client communication, or other privileged and confidential information. Any review, re-transmission, dissemination, reproduction or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the Sender and delete the material from any computer.
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  • $organization

    Hi Levi,

    I hate to ask this question – are all three check boxes that filter by customer type checked on the search screen? 

    Tanya

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Levi Sauerbrei
    Sent: Wednesday, February 02, 2011 11:17 AM
    To: Hoffmann, Tanya
    Subject: [Tessitura Technical Forum] Constituent not appearing in search

     

    Greetings from Ice Station Zulu.

    I have a constituent who I can see in T_CUSTOMER. They have an "inactive" value of 1 (Active) and I can't see anything else about the record which would make me think something was amiss.

    However, I can't pull them up in a constituent search. Last name, street address, constituent ID. None of these return the record. What am I missing?  What could cause a record in T_CUSTOMER to return "There were no records matching the given criteria" in constituent search?




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



    This e-mail message is intended only for the recipient(s) named above. This message may contain trade secrets, attorney-client communication, or other privileged and confidential information. Any review, re-transmission, dissemination, reproduction or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the Sender and delete the material from any computer.
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