Constituent not appearing in search

Levi,

The first thing I ask users is if all the constituent type check boxes are checked on the search screen.  I’ve had where one user can find the constituent, but another couldn’t and it has always been the constituent type check boxes.  That’s just the first thing that comes to mind for me.

Teresa

Greetings from Ice Station Zulu.

I have a constituent who I can see in T_CUSTOMER. They have an "inactive" value of 1 (Active) and I can't see anything else about the record which would make me think something was amiss.

However, I can't pull them up in a constituent search. Last name, street address, constituent ID. None of these return the record. What am I missing?  What could cause a record in T_CUSTOMER to return "There were no records matching the given criteria" in constituent search?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Levi,

The first thing I ask users is if all the constituent type check boxes are checked on the search screen.  I’ve had where one user can find the constituent, but another couldn’t and it has always been the constituent type check boxes.  That’s just the first thing that comes to mind for me.

Teresa

Greetings from Ice Station Zulu.

I have a constituent who I can see in T_CUSTOMER. They have an "inactive" value of 1 (Active) and I can't see anything else about the record which would make me think something was amiss.

However, I can't pull them up in a constituent search. Last name, street address, constituent ID. None of these return the record. What am I missing?  What could cause a record in T_CUSTOMER to return "There were no records matching the given criteria" in constituent search?

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!