The documentation seems to say that two accounts with active memberships can be merged, but we get a n error message popup if both accounts have membershiops. We have to delete a membership to merge the accounts. Once the merge is completed, the contribution(s) for the deleted membership show up in the merged account's contributions tab but not in the contributions pane of the membership.
Is what we're seeing normal Tessitura behavior? Maybe we've overlooked a setting?
We seem to be processing more merges lately due to web contributions generating duplicate accounts, and we'd love to find a way to make the membership data on merged accounts more accurate. . .
My experience is that Tessitura won’t merge two accounts with active memberships.
Trudy Guest,
ArtTix Systems Administrator
801.323.6969
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of John Trimble Sent: Friday, January 07, 2011 8:53 AM To: Trudy Guest Subject: Re: [Tessitura Technical Forum] Membership Contributions merged accounts
Dale,
I suspect we had a reason for our setup at some point. I can imagine a rude burp from a merge bringing down a manually manipulated honorary boost. What else ought I to imagine?
From: Dale Aucoin <bounce-daleaucoin4707@tessituranetwork.com> Sent: 1/6/2011 4:44:45 PM
John,
I believe the default is to allow two accounts with active memberships to merge. Its likely something in your local procedure has been altered to prevent this from happening, which in my opinion is not a bad thing. Merging accounts where both have memberships can be messy if you're not careful. Generally I try to avoid it when possible.
Dale
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