The documentation seems to say that two accounts with active memberships can be merged, but we get a n error message popup if both accounts have membershiops. We have to delete a membership to merge the accounts. Once the merge is completed, the contribution(s) for the deleted membership show up in the merged account's contributions tab but not in the contributions pane of the membership.
Is what we're seeing normal Tessitura behavior? Maybe we've overlooked a setting?
We seem to be processing more merges lately due to web contributions generating duplicate accounts, and we'd love to find a way to make the membership data on merged accounts more accurate. . .
I'm not sure if this helps, but we deactivate rather than delete the memberships so the contributions stay connected to the merged membership.