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Installing NScan v4.0 on Symbol MC55 Scanner with Windows Mobile 6.5

Mohiuddin (Mo) Faruqe
$organization

Hi all, we recently bought three new Symbol MC55 scanners which came with Windows Mobile 6.5. After installing NScan 4.0 and configuring it, when we clicked on the Track Tickets button we were getting an error like "InitReader - UnmarshalStructInfoFrom" and then after clicking on the Ok button we were getting another error message like "Cannot initialize Symbol scanner" and we could never go to the actual screen. Other screens were working ok though. We are having this error on all three of them. We un-installed and re-installed several times in many different ways and did all sorts of configuration but we are still having this problem. We did all the basic checks and made sure that Symbol is checked in the Admin Settings screen.

 

We already have 10 scanners including one MC55 all of which are running Windows Mobile 6.0 or previous version and we never had this problem on any of those. Has any of you faced this situation or is running NScan on Symbol scanner with Windows Mobile 6.5? If you are, which version of NScan you are running?

 

We are kind of stuck with these scanners at this moment. Any help will be highly appreciated. We are also in the middle of the season and won’t have a chance to upgrade our NScan version to any of the later versions, if that’s a solution.

 

Advance thanks for any help,

 

Mo

 

Business Analyst

The National Ballet of Canada

  • $organization

    Just in case anybody is interested, we downgraded the OS to 6.1 and now could run NScan successfully.

     

    Mo

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Mohiuddin Faruqe
    Sent: Tuesday, November 16, 2010 12:49 PM
    To: Mohiuddin Faruqe
    Subject: [Tessitura Technical Forum] Installing NScan v4.0 on Symbol MC55 Scanner with Windows Mobile 6.5

     

    Hi all, we recently bought three new Symbol MC55 scanners which came with Windows Mobile 6.5. After installing NScan 4.0 and configuring it, when we clicked on the Track Tickets button we were getting an error like "InitReader - UnmarshalStructInfoFrom" and then after clicking on the Ok button we were getting another error message like "Cannot initialize Symbol scanner" and we could never go to the actual screen. Other screens were working ok though. We are having this error on all three of them. We un-installed and re-installed several times in many different ways and did all sorts of configuration but we are still having this problem. We did all the basic checks and made sure that Symbol is checked in the Admin Settings screen.

     

    We already have 10 scanners including one MC55 all of which are running Windows Mobile 6.0 or previous version and we never had this problem on any of those. Has any of you faced this situation or is running NScan on Symbol scanner with Windows Mobile 6.5? If you are, which version of NScan you are running?

     

    We are kind of stuck with these scanners at this moment. Any help will be highly appreciated. We are also in the middle of the season and won’t have a chance to upgrade our NScan version to any of the later versions, if that’s a solution.

     

    Advance thanks for any help,

     

    Mo

     

    Business Analyst

    The National Ballet of Canada




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • Former Member
    Former Member $organization in reply to Mohiuddin (Mo) Faruqe

    Hi Mo! Thanks for posting this - I am having the same trouble here and am going to attempt to downgrade to 6.1 and see if that helps. My issue is that I have no idea how to go about accomplishing that downgrade :). Could you point me in the right direction?

    I too have been stuck with this scanner project for quite some time and am anxious to make progress.

    Thanks so much!

    Carli

  • $organization

    We went the other route and upgraded to NSCAN v5.3.  This was the best approach for us since we were early in our deployment.

     

    Jackie Guy

    CSO

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Carli Webb
    Sent: Wednesday, October 19, 2011 11:46 AM
    To: Guy, Jackie
    Subject: RE: [Tessitura Technical Forum] Installing NScan v4.0 on Symbol MC55 Scanner with Windows Mobile 6.5

     

    Hi Mo! Thanks for posting this - I am having the same trouble here and am going to attempt to downgrade to 6.1 and see if that helps. My issue is that I have no idea how to go about accomplishing that downgrade :). Could you point me in the right direction?

    I too have been stuck with this scanner project for quite some time and am anxious to make progress.

    Thanks so much!

    Carli

    From: Mohiuddin Faruqe <bounce-mohiuddinfaruqe8297@tessituranetwork.com>
    Sent: 11/17/2010 2:50:31 PM

    Just in case anybody is interested, we downgraded the OS to 6.1 and now could run NScan successfully.

     

    Mo

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Mohiuddin Faruqe
    Sent: Tuesday, November 16, 2010 12:49 PM
    To: Mohiuddin Faruqe
    Subject: [Tessitura Technical Forum] Installing NScan v4.0 on Symbol MC55 Scanner with Windows Mobile 6.5

     

    Hi all, we recently bought three new Symbol MC55 scanners which came with Windows Mobile 6.5. After installing NScan 4.0 and configuring it, when we clicked on the Track Tickets button we were getting an error like "InitReader - UnmarshalStructInfoFrom" and then after clicking on the Ok button we were getting another error message like "Cannot initialize Symbol scanner" and we could never go to the actual screen. Other screens were working ok though. We are having this error on all three of them. We un-installed and re-installed several times in many different ways and did all sorts of configuration but we are still having this problem. We did all the basic checks and made sure that Symbol is checked in the Admin Settings screen.

     

    We already have 10 scanners including one MC55 all of which are running Windows Mobile 6.0 or previous version and we never had this problem on any of those. Has any of you faced this situation or is running NScan on Symbol scanner with Windows Mobile 6.5? If you are, which version of NScan you are running?

     

    We are kind of stuck with these scanners at this moment. Any help will be highly appreciated. We are also in the middle of the season and won’t have a chance to upgrade our NScan version to any of the later versions, if that’s a solution.

     

    Advance thanks for any help,

     

    Mo

     

    Business Analyst

    The National Ballet of Canada




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Hi Carli, I agree with Jackie, best route is to upgrade to NScan v5.31 and you won’t have this issue. Still if you want to downgrade to 6.1, you can get the necessary setup files and instruction doc from Motorola web site. Just in case you can’t find them there, pls, let me know. I guess I saved mine somewhere. I will send them to you.

     

    Mo

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jackie Guy
    Sent: Wednesday, October 19, 2011 1:06 PM
    To: Mohiuddin Faruqe
    Subject: RE: [Tessitura Technical Forum] Installing NScan v4.0 on Symbol MC55 Scanner with Windows Mobile 6.5

     

    We went the other route and upgraded to NSCAN v5.3.  This was the best approach for us since we were early in our deployment.

     

    Jackie Guy

    CSO

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Carli Webb
    Sent: Wednesday, October 19, 2011 11:46 AM
    To: Guy, Jackie
    Subject: RE: [Tessitura Technical Forum] Installing NScan v4.0 on Symbol MC55 Scanner with Windows Mobile 6.5

     

    Hi Mo! Thanks for posting this - I am having the same trouble here and am going to attempt to downgrade to 6.1 and see if that helps. My issue is that I have no idea how to go about accomplishing that downgrade :). Could you point me in the right direction?

    I too have been stuck with this scanner project for quite some time and am anxious to make progress.

    Thanks so much!

    Carli

    From: Mohiuddin Faruqe <bounce-mohiuddinfaruqe8297@tessituranetwork.com>
    Sent: 11/17/2010 2:50:31 PM

    Just in case anybody is interested, we downgraded the OS to 6.1 and now could run NScan successfully.

     

    Mo

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Mohiuddin Faruqe
    Sent: Tuesday, November 16, 2010 12:49 PM
    To: Mohiuddin Faruqe
    Subject: [Tessitura Technical Forum] Installing NScan v4.0 on Symbol MC55 Scanner with Windows Mobile 6.5

     

    Hi all, we recently bought three new Symbol MC55 scanners which came with Windows Mobile 6.5. After installing NScan 4.0 and configuring it, when we clicked on the Track Tickets button we were getting an error like "InitReader - UnmarshalStructInfoFrom" and then after clicking on the Ok button we were getting another error message like "Cannot initialize Symbol scanner" and we could never go to the actual screen. Other screens were working ok though. We are having this error on all three of them. We un-installed and re-installed several times in many different ways and did all sorts of configuration but we are still having this problem. We did all the basic checks and made sure that Symbol is checked in the Admin Settings screen.

     

    We already have 10 scanners including one MC55 all of which are running Windows Mobile 6.0 or previous version and we never had this problem on any of those. Has any of you faced this situation or is running NScan on Symbol scanner with Windows Mobile 6.5? If you are, which version of NScan you are running?

     

    We are kind of stuck with these scanners at this moment. Any help will be highly appreciated. We are also in the middle of the season and won’t have a chance to upgrade our NScan version to any of the later versions, if that’s a solution.

     

    Advance thanks for any help,

     

    Mo

     

    Business Analyst

    The National Ballet of Canada




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Mo,

    Thank you so much for posting your resolution! I was having the same issue. 

    Cheers,

    KMK

  • $organization in reply to Kayleb McKelvain

    You are welcome, Kayleb. Happy to know that the resolution still helps/works, that was a long time ago.

     

    Best,

     

    Mo

  • $organization

    You are welcome, Kayleb. Happy to know that the resolution still helps, that was a long time ago.

     

    Best,

     

    Mo

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Kayleb McKelvain
    Sent: Thursday, April 04, 2013 11:26 AM
    To: Mohiuddin Faruqe
    Subject: Re: [Tessitura Technical Forum] Installing NScan v4.0 on Symbol MC55 Scanner with Windows Mobile 6.5

     

    Mo,

    Thank you so much for posting your resolution! I was having the same issue. 

    Cheers,

    KMK

    From: Mohiuddin Faruqe <bounce-mohiuddinfaruqe8297@tessituranetwork.com>
    Sent: 11/16/2010 11:45:14 AM

    Hi all, we recently bought three new Symbol MC55 scanners which came with Windows Mobile 6.5. After installing NScan 4.0 and configuring it, when we clicked on the Track Tickets button we were getting an error like "InitReader - UnmarshalStructInfoFrom" and then after clicking on the Ok button we were getting another error message like "Cannot initialize Symbol scanner" and we could never go to the actual screen. Other screens were working ok though. We are having this error on all three of them. We un-installed and re-installed several times in many different ways and did all sorts of configuration but we are still having this problem. We did all the basic checks and made sure that Symbol is checked in the Admin Settings screen.

     

    We already have 10 scanners including one MC55 all of which are running Windows Mobile 6.0 or previous version and we never had this problem on any of those. Has any of you faced this situation or is running NScan on Symbol scanner with Windows Mobile 6.5? If you are, which version of NScan you are running?

     

    We are kind of stuck with these scanners at this moment. Any help will be highly appreciated. We are also in the middle of the season and won’t have a chance to upgrade our NScan version to any of the later versions, if that’s a solution.

     

    Advance thanks for any help,

     

    Mo

     

    Business Analyst

    The National Ballet of Canada




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!