We are experiencing trouble with our NScan scanners during performances where they will lose connection with the server and then take about 30 seconds or more to restore the connection (often requiring a reboot). I’m wondering if anyone else has experienced the same trouble and found any resolutions? This seems to happen more frequently the larger the audience is and the faster that our volunteers try to scan the tickets. Our network security is already set at a low level. Any suggestions would be appreciated.
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
Hi Penny, I been the scanners loosing connectivity for sometime, the question is what i causing the disconnects. so here it goes..
a. definitely Peoples around the person that is handeling theunit will affect the signals to properly arrive to the scanners, have them tell you if they actually loose connectivity by looking at the signal arrows on the top of the unit. <- -> , If they are did add a 1watt power booster to your WAP to increase the signal strength (this solved my weak signal issue) any power higher than 1 watt require a FCC license. I also added aditional WAP with booster in the area where the scanning were done.
b. Also Check you API Server that is handling the NSCAN communication with tessitura, you may have a delay communication in here. If you have a proper working NSCAN netwrok communication you should be able to scan a ticket one a second +/- if you scan a ticket and you have a delay between scan , check for the network signal and if it look ok your issue may reside between the API / tessitura server. Check you windos logs in the api server "%windir%\system32\logfiles\" in here you should be able to see the scanners communication with the API server if you have log enable on the ISS side.
more to come
Penny,
Loosing connections with people in the building sounds like all of the bodies are reducing the signals. Or hundreds of customer phones looking for signals. As far as I can tell we have not had these problems. Although we were concerned about these issues.
We are using Cisco Access Points. Most are in the ceiling within 10-20 feet of our ticket taking locations. They were placed not in the lobby side of the doors but actually inside the theater. Customers are not currently using these access points. They are for the scanners.
--Tom