We are experiencing trouble with our NScan scanners during performances where they will lose connection with the server and then take about 30 seconds or more to restore the connection (often requiring a reboot). I’m wondering if anyone else has experienced the same trouble and found any resolutions? This seems to happen more frequently the larger the audience is and the faster that our volunteers try to scan the tickets. Our network security is already set at a low level. Any suggestions would be appreciated.
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
Hi Penny,
When we setup our scanners we found the connected to the network much quicker when using dedicated IPs.
Hope this helps, Dara