We are experiencing trouble with our NScan scanners during performances where they will lose connection with the server and then take about 30 seconds or more to restore the connection (often requiring a reboot). I’m wondering if anyone else has experienced the same trouble and found any resolutions? This seems to happen more frequently the larger the audience is and the faster that our volunteers try to scan the tickets. Our network security is already set at a low level. Any suggestions would be appreciated.
Penny Tabor
IT Manager
Midland Center for the Arts
Midland, MI 48640
Hi Penny, we had similar issues before with our scanners and still occasionally face the situation. As Jon mentioned - people in the building and other wireless devices around can affect your wifi signal. You can identify channel(s) which is/are less busy and try to connect using that particular channel(s) only. Also you can try by setting up particular scanners to connect to particular access points only and by placing the access points accordingly.
Mo
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jon Ballinger Sent: Friday, November 12, 2010 10:32 AM To: Mohiuddin Faruqe Subject: Re: [Tessitura Technical Forum] NScan Scanners Freezing Up
Hi Penny,
People in the building have an effect on the wifi signal. Maybe rethinking placement of your access points and settings and number of acccess points might help.
Jon
From: Penny Tabor <bounce-pennytabor2237@tessituranetwork.com> Sent: 11/12/2010 8:39:15 AM
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