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Both addresses are marked as 'primary'

Becci Brace
$organization

I have a record on which both addresses on the address tab are marked as primary. I have also seen records where multiple email addresses are marked as primary.  How does this happen?  The account I am looking at has been merged but it's hard to tell from the audit what exactly happened.

I need to inactivate one of the addresses...but the system will not allow me to inactive the primary address.

Has anyone encountered this before?

Becci Brace - TN PAC

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  • $organization

    Most likely a conversion issue, which I’ve seen on several occasions.  To fix this issue within Tessitura, try this.  If you only have two addresses and BOTH are marked as Primary.  Add a temporary THIRD address, make this one primary.  It will uncheck the other addresses.  Save the records.  Then check the correct primary and delete the temporary address.

     

    This should work for both Addresses and EAdddresses.

    -Ryan

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Levi Sauerbrei
    Sent: Wednesday, November 10, 2010 3:21 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Technical Forum] Both addresses are marked as 'primary'

     

    The rules which enforce the "one primary address per constituent" are built into the application itself but are not enforced in the SQL database.  In the past when I've seen this pop up it is because a script was run in the database itself which set the primary flag incorrectly.

    If you have a Tessitura admin around who has access to the database they should be able to provide a list of records that are affected by the problem.

    To correct it from within Tessitura, you should be able to uncheck the primary flag on the affected address (or email) and then save the record.  Then you would edit the record a second time to inactivate that address.

    From: Becci Brace <bounce-beccistrickland7719@tessituranetwork.com>
    Sent: 11/10/2010 2:06:23 PM

    I have a record on which both addresses on the address tab are marked as primary. I have also seen records where multiple email addresses are marked as primary.  How does this happen?  The account I am looking at has been merged but it's hard to tell from the audit what exactly happened.

    I need to inactivate one of the addresses...but the system will not allow me to inactive the primary address.

    Has anyone encountered this before?

    Becci Brace - TN PAC




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Most likely a conversion issue, which I’ve seen on several occasions.  To fix this issue within Tessitura, try this.  If you only have two addresses and BOTH are marked as Primary.  Add a temporary THIRD address, make this one primary.  It will uncheck the other addresses.  Save the records.  Then check the correct primary and delete the temporary address.

     

    This should work for both Addresses and EAdddresses.

    -Ryan

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Levi Sauerbrei
    Sent: Wednesday, November 10, 2010 3:21 PM
    To: Ryan Creps
    Subject: Re: [Tessitura Technical Forum] Both addresses are marked as 'primary'

     

    The rules which enforce the "one primary address per constituent" are built into the application itself but are not enforced in the SQL database.  In the past when I've seen this pop up it is because a script was run in the database itself which set the primary flag incorrectly.

    If you have a Tessitura admin around who has access to the database they should be able to provide a list of records that are affected by the problem.

    To correct it from within Tessitura, you should be able to uncheck the primary flag on the affected address (or email) and then save the record.  Then you would edit the record a second time to inactivate that address.

    From: Becci Brace <bounce-beccistrickland7719@tessituranetwork.com>
    Sent: 11/10/2010 2:06:23 PM

    I have a record on which both addresses on the address tab are marked as primary. I have also seen records where multiple email addresses are marked as primary.  How does this happen?  The account I am looking at has been merged but it's hard to tell from the audit what exactly happened.

    I need to inactivate one of the addresses...but the system will not allow me to inactive the primary address.

    Has anyone encountered this before?

    Becci Brace - TN PAC




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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