I have a record on which both addresses on the address tab are marked as primary. I have also seen records where multiple email addresses are marked as primary. How does this happen? The account I am looking at has been merged but it's hard to tell from the audit what exactly happened.
I need to inactivate one of the addresses...but the system will not allow me to inactive the primary address.
Has anyone encountered this before?
Becci Brace - TN PAC
The rules which enforce the "one primary address per constituent" are built into the application itself but are not enforced in the SQL database. In the past when I've seen this pop up it is because a script was run in the database itself which set the primary flag incorrectly.
If you have a Tessitura admin around who has access to the database they should be able to provide a list of records that are affected by the problem.
To correct it from within Tessitura, you should be able to uncheck the primary flag on the affected address (or email) and then save the record. Then you would edit the record a second time to inactivate that address.