We just created new sections in our zone map in mid season. We have run all of the necessary facility updates, but the new section names are not showing up in Tessitura client, but the new section names are showing up online.
For example:
I go into an order, click on the Seat Map. When I click on Price Zones and Best Seating Tab the correct section names are showing with the correct number of seats allocated to these sections in the legend.
However, when I click on the Sections Tab the new section names are not showing up. The old section names and seat allocations are still showing up.
Can anyone help me determine which step or report I are missing?
Thank you so much,
Jena Tunnell
Yes. Thank you all. Mystery has been solved.
Jena Tunnell Guest Services Manager Dallas Symphony Orchestra Morton H. Meyerson Symphony Center Guest Services Center 2301 Flora Street Dallas, Texas 75201 214-981-2953 - phone 214-692-5133 - fax j.tunnell@DalSym.com www.dallassymphony.com
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Lucie Spieler Sent: Wednesday, November 10, 2010 12:46 PM To: Jena Tunnell Subject: RE: [Tessitura Technical Forum] TR_SECTION
In Facility Manager, did you go to Map Painter to assign the new sections to the map?
Lucie
________________________________ Lucie Spieler IT Development and Training Manager
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