I have a user who gets this error message each time he logs in. Does anyone know a way to kill his 'other' session?
Normally, this message will go away after the user has logged in and exits Tessitura once again, so I would try that first.
If the message consistently appears when the user logs in, it may be that the user is not exiting the application properly.
Hope this helps.
Check TX_MACHINE_LOCATION and look up the account in question. If the session didn't close properly, the Last Login Dt will be more recent than Last Logout Dt. If you delete the value for Last Login Dt, that should let the user get back in.
Thanks Christan,
He has been able to log in once I increased his logins allowed to 2.
The last logout date is after the last login date.
Ed
If you increased his allowed logins, there should now be two records in TX_MACHINE_LOCATION. Might still be worth investigating the older record. Rather than delete one of the dates in the table, I usually just alter the values so the system thinks the user logged out.
Thanks Steven,
He has to login at multiple workstations throughout the day, so I think one of his previous sessions didn't end well. The question is at which workstation did he have the problem
Have user logout from all locations and check entry in TX_MACHINE_LOCATION. The problem is in the one where [last logout date] < [last loin dt ]
All,
Thanks for your help. The user was able to clear the problem by logging on and off at each workstation.
Thanks from me too.
We have had PC's die while a user is logged in and as quick fix I've upped their login count to compensate as I didn't know how to clear the session. It's been on my housekeeping to-do list for a while and It's good to have that one sorted.
Suzanne