Gift Entry - Retrieve Error

We are receiving an error when processing a gift in one specific campaign (It's one of the important one's too...sod's law at work).  The error states: 

SQLSTATE + 42000

Microsoft OLE DB Provider for SQL server

Data in t_ack_ext table is checked out by another batch.  No data moved to mirror.

This error was received by multiple users for one campaign only.  I had everyone close their batches and log in, but they are still getting the error.  I am down a DBA at the moment, so any advice would be GREATLY appreciated.

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