Hi Tessiturians!
The best seat functions currently does not allow a single seat left behind for reserved events.
Does anyone know what needs to be added to the T_Defaults table so that the Best seat map allows a seat to be left orphaned?
Many thanks!
Tatiana
Hi Tatiana,
I think I had the same issue you are having with TNEW (v7) just the other day. My solution was in the TNEW admin Product Type Editor>Performance Product Class> {Product type}> Ticketing> Single Seats Enabled: True (it previously was set to False, and not allowing pair to be broken up).
-JakeTN Express Web v7 for Tessitura v15 - Product Type Editor: Performances
Hi Jake, thank you so much for your response. Unfortunately, we are not live with TNEW yet and we need to add this adjustment quickly. And we are self hosted.
If you have a custom website (i.e. not TNEW) it completely depends on how your website was coded, as it's not a setting in the Tessitura application. You'll need to talk to a resource at your organization who knows the answer or your web developer. You may also want to open a help ticket. Because it's a custom site, there's not a lot our support staff will be able to do, but they might have some additional tips on where to look.
Hi Kevin,
Thanks for your response. I opened a support ticket yesterday. Waiting on their response.
Hi Tatiana, in case this helps get you on the right track - we also have a custom website and have explored this functionality a bit in the past. I believe in the Web API call for ReserveTickets there is a parameter for SpecialRequests, and one of the strings you can add there is called LeaveSingleSeats set to Y or N. This may be what is controlling any behavior on your website as far as allowing an orphaned seat to be added to a cart, or blocking that request. Hope that helps! Here are some links to the API documentation:
https://docs.tessitura.com/REST_v151/TessituraService/HELP/API/POST_WEB_CART_SESSIONKEY_TICKET.HTM
https://docs.tessitura.com/REST_v151/TessituraService/HELP/API/PUT_WEB_CART_SESSIONKEY_LINEI_5.HTM