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Fixing typo in TNEW Order Confirmation Email

Elise Bargman
$organization

Hello! Could someone tell me how to remove the <p> and </p> HTML tags that show up in our order confirmation emails in the Delivery Method subheading? This is from a duplicate template of the TNEW Order Confirmation one. 

Thank you!

Elise

  • $organization

    Hey Elise,

    There are 2 places to check. For most v7 TNEW (v15 TESS) I'd look in LTR_TNEW_EMAIL_SETTINGS.  But the layout to me would suggest an HTML template.  We can have a look in order of those ideas, but I suspect it's #2 (which I'd play around in Test with first depending on your comfort and the scariness of your DBA)

    1. Open LTR_TNEW_EMAIL_SETTINGS & go to the HABO_Message_HTML (also check the HABO_Message_Text to make sure that's good too).  If you double click on the value field it'll pop open for easy access. There will probably be an obvious typo in there is that's the case.
    2. Open Ticketing Setup > HTML Templates.  Open the Order Confirmation Templates and choose the one you are after.  If you don't know don't worry.  You can trial them out by popping 88611 into the order field of each and running it to have a look.  The button to the right will shift from TEMPLATE to RENDERED. Just don't put anything in the email profile. You might find the issue there and then the fun starts ... editing the html code! it's probably long so you can jump to where you want to go by doing a CTRL-F and searching for the errant <p>Delivery Method</p> .  When you get to it you can correct the prob. by removing the superfluous paragraph tags.

    Hope that helps