Hi,
We are converting to Tessitura and I am running into an issue between citrix and our 4k monitors.
Tess will open but the screen is either frozen or the cursor alignment is off so you think you are clicking on an icon but the next one to the right opens.
I have run the cleaner utility. Installed older versions. Changed settings in Advanced preferences in Citrix to no avail.
If I disconnect the monitor the program will run on the laptop. The problem with that is Tess is hard to see on a 24" monitor let alone a 16" laptop. Most of our users are on 2 monitors so reducing them to the laptop is not reasonable.
I have an open ticket with support and they are as stumped as i am.
If anyone else has had this or similar issue. I would so appreciate any suggestions!
Thanks in advance!
Mame Burkett
IT Dept.
Raymond F. Kravis Center for the Performing Arts
burkett@kravis.org
Thanks Everyone for the suggestions! I discovered one user was using mixed monitors. If I disconnected the standard monitor, the 4k's would and visa versa.
With my laptops and 4k, if I close the laptop then citrix would open tess. Not a perfect solution but a decent work around.
The advanced pereference settings worked if it was a desktop with only 4k monitor/s