Hi,
We are converting to Tessitura and I am running into an issue between citrix and our 4k monitors.
Tess will open but the screen is either frozen or the cursor alignment is off so you think you are clicking on an icon but the next one to the right opens.
I have run the cleaner utility. Installed older versions. Changed settings in Advanced preferences in Citrix to no avail.
If I disconnect the monitor the program will run on the laptop. The problem with that is Tess is hard to see on a 24" monitor let alone a 16" laptop. Most of our users are on 2 monitors so reducing them to the laptop is not reasonable.
I have an open ticket with support and they are as stumped as i am.
If anyone else has had this or similar issue. I would so appreciate any suggestions!
Thanks in advance!
Mame Burkett
IT Dept.
Raymond F. Kravis Center for the Performing Arts
burkett@kravis.org
HI Mame, just offering another potential solution as we experience this issue or something very similar often with new user setup and for us it is usually to do with the laptop and the monitor (or two mismatched monitors) being set at different scaling percentages in the windows settings. If you go into display settings and double check this section, we have found that both of the screens need to be set to the same value in that top drop down for Citrix to be happy and work properly.