Hi,
We are converting to Tessitura and I am running into an issue between citrix and our 4k monitors.
Tess will open but the screen is either frozen or the cursor alignment is off so you think you are clicking on an icon but the next one to the right opens.
I have run the cleaner utility. Installed older versions. Changed settings in Advanced preferences in Citrix to no avail.
If I disconnect the monitor the program will run on the laptop. The problem with that is Tess is hard to see on a 24" monitor let alone a 16" laptop. Most of our users are on 2 monitors so reducing them to the laptop is not reasonable.
I have an open ticket with support and they are as stumped as i am.
If anyone else has had this or similar issue. I would so appreciate any suggestions!
Thanks in advance!
Mame Burkett
IT Dept.
Raymond F. Kravis Center for the Performing Arts
burkett@kravis.org
I don't remember the details from a couple of years ago, but some users with multiple monitors were having issues that were traced to artifact Citrix profiles from prior users of their devices. It was an IT fix, not a Tessitura fix, to get rid of prior users of the workstation's Citrix profiles (all users, actually), then reinstall Citrix for only the current user, so that upon install, it picked up the current profile only with the current monitors only. It might've had something to do with swapping out monitors so that a monitor that had been used before with that computer but a different user, was once again plugged into that computer, but there was a swirl of user changes, device changes, and monitor swaps at the time.