Hi folks,
We just realized that no one at our organization is receiving an email notification that there has been a response to help ticket.... is anyone else seeing this behavior?
Thanks!
Nicki
I had an issue where a ticket got put in a "private" mode on Tessitura's end so the response I was sent didn't fire until the middle of the night when the system reset.
Oh weird. This is on all of our tickets, even new ones. All of a sudden, just today.