Hello, I am experiencing an issue with running the custom order import utility. The report is returning an error stating that the price type is not valid for the mode of sale. In light of that, I have triple checked the setup of the price types but can't find the issue. The price types were crated under the ticketing set up menu, they are attached to the correct mode of sale, they are attached to the correct user group, and the price types have been added to each performance. I even made sure the short text is what's listed in my import file, since that's what the utility is searching for. I have included a screen shot of my results from the utility being ran in review mode. The error is now stating, price type is not valid for performance or is not valid date range.
Please Help
Fixed the price type error. If anybody needs a detailed explanation on my findings, leave a comment. Long story short, the errors can be caused by a number of things including, empty spaces before characters in your import file, mos start/end dates, price type start/end dates on each performance, and a section match-up.