I have a question about using TMS and Controlled Batches. We don't use a lot of them, but we certainly use them for:
Does this documentation mean that until such a time as Tessitura removes controlled batches, and presumably updates the utilities that rely on them, TMS users cannot use the listed utilities?
Controlled batches cannot be used with EMV or Secure Deviceless Entry payments. If your fundraising department was using controlled batches they will need to transition to uncontrolled batches. Note: Controlled batch functionality will be removed in a future version of Tessitura. The Network recommends using uncontrolled batch types, except when a controlled batch is required for the following utilities: Contribution Import Utility, Event Cancellation Utility, On Account Funds Disbursement Utility, Direct Debit Order Billing, Direct Debit Pledge Bills, SEPA Direct Debit Order Billing, and SEPA Direct Debit Pledge Billing. https://www.tessituranetwork.com/Help_System/Content/TN-Application/Payment-Methods/TMS-Getting-Started.htm
Controlled batches cannot be used with EMV or Secure Deviceless Entry payments. If your fundraising department was using controlled batches they will need to transition to uncontrolled batches.
Note: Controlled batch functionality will be removed in a future version of Tessitura. The Network recommends using uncontrolled batch types, except when a controlled batch is required for the following utilities: Contribution Import Utility, Event Cancellation Utility, On Account Funds Disbursement Utility, Direct Debit Order Billing, Direct Debit Pledge Bills, SEPA Direct Debit Order Billing, and SEPA Direct Debit Pledge Billing.
https://www.tessituranetwork.com/Help_System/Content/TN-Application/Payment-Methods/TMS-Getting-Started.htm
X-Posted to Finance
All the utilities that use controlled batches can be used with Tessitura Merchant Services. And that's because they are either using on-file credit card tokens or are refunding by reference number. In other words, no credit card data is being stored in the controlled batch.
Controlled batches just can't be used for order or contribution processing.
Kevin, this differs from what we were told when we cut over in May. We were told we could no longer use controlled batches for any credit card processing, and based on that advice we insisted that all of our sublicensees use uncontrolled batches moving forward for auto-billing. I am concerned that there seems to be a difference between what's being advised by the implementation teams vs the documentation team. I'm sorry to post this on the forum. However, many of my users follow these discussions and I want to make sure that they trust what we convey to them.
Nancy Sheleheda said:I am concerned that there seems to be a difference between what's being advised by the implementation teams vs the documentation team.
Hear, hear. We went live on TMS in October, and the above was a repeated concern for us as well.