I wanted to see if any other organizations have been getting a blue error message pop up telling them there is an issue with their Remote Desktop License and that they will be kicked out soon and any new sessions will be restricted to 60 minutes. It started in early October and was fairly rare and sporadic, mostly just 2 to 3 users and only every few days or weeks. But yesterday, all but 1 of our Ticket Office staff got the error and was subsequently kicked out. They can log back in but its very inconvenient if they are in the middle of an order or if we are busy.
Someone from the University's Tessitura Group suggested it might be a citrix issue and I did find an article from their website related to this issue: https://support.citrix.com/article/CTX460004/remote-desktop-license-issue-with-rds-per-device-cals. We haven't had time to test anything out and anything we do test, its hard to tell if the solution sticks because some days we don't see it and others we see it a lot. So if anyone has seen this pop up and found a solution, we'd love to hear about it.
I'm pinging this thread since one of our users just reported seeing this pop-up again today (January 4, 2024) - already opened a ticket with Tessitura support since it ended up presaging a wider service incident the last time it appeared on December 4 of last year. So far only one user here has reported it, so hopefully we can nip it in the bud early if it is starting to appear again.
also interesting (or coincidental) that it's literally one month apart?
Good catch on the timing! Our user who reported it is not really a daily active user, so I also wondered if she was seeing the pop-up just as a remnant of the December issue and not anything new, but the fact it re-appeared at your org too sort of belies that.
Tessitura support wrote back that they adjusted her account and requested the usual cycle of logging out and clearing browser history/cache/cookies. So far no one else has reported seeing it, fingers crossed it stays that way!
I literally just had it happen to me yesterday, and it's been about a month. LOL