I wanted to see if any other organizations have been getting a blue error message pop up telling them there is an issue with their Remote Desktop License and that they will be kicked out soon and any new sessions will be restricted to 60 minutes. It started in early October and was fairly rare and sporadic, mostly just 2 to 3 users and only every few days or weeks. But yesterday, all but 1 of our Ticket Office staff got the error and was subsequently kicked out. They can log back in but its very inconvenient if they are in the middle of an order or if we are busy.
Someone from the University's Tessitura Group suggested it might be a citrix issue and I did find an article from their website related to this issue: https://support.citrix.com/article/CTX460004/remote-desktop-license-issue-with-rds-per-device-cals. We haven't had time to test anything out and anything we do test, its hard to tell if the solution sticks because some days we don't see it and others we see it a lot. So if anyone has seen this pop up and found a solution, we'd love to hear about it.
Question for you all who are using Hosting Services--are you able to access the Self-Service tool right now? We are not, each of us attempting to access self-service tool get the Invalid OTP error and the Remote Desktop License pop-up issue is happening throughout our consortium today.
No, 2 of us have tried and have gotten the same error. I mentioned it when updating my tickets with Tessitura.
nope, no self service portal for me! Of course, if we had more info in the support alerts, we might not have to ask each other these questions... ;-) I think i've got an idea on the ideas board for that
I had issue this morning, but got in a few minutes ago. There was an issue with resolution underway. https://tessituranetworkinternal.statuspage.io/
Thanks, John! I just tried again and got the Invalid OTP token error again. Hopefully it will be resolved soon!
Thanks for confirming, Jesse!
Thanks, Kathleen. Will watch for your ideas board post!
Tessitura responded to my ticket about the error message and it seems they are linking it to the reported outage, and they also acknowledged loss of access to self service. Hope this helps.
This is helpful, Michael, thank you!