Online contributions come through on account and generate a CSI. Every now and then (like, once a year maybe), a contribution comes through without a CSI. I think it tends to be when coming through contribute1, not ticket order add-ons. Using TNEW v7, Tessitura v15.I have two contributions that came through yesterday, one created a CSI, the other didn't. I've checked and re-checked that the fund options listed are connected to CSIs in LTR_TNEW_CUSTOM_FORM_SAVE_DATA. I haven't touched this table in months, so I can't imagine it's a caching issue.When checking the site logs for both contributions yesterday (and a little testing this morning), I consistently see the following message:Info | Contributions | Contribution Group Page slug value (contribute1) not found for contribution type (#0)+|[buncha numbers; different each time]Anyone have experience with the CSI issue, or the message above? I see the message for contributions that successfully create CSIs, so not sure if there's correlation here.
I'd run those messages by Tessitura Support. That's a curious one to me...especially as contribute1 and contribute2 don't support slugs! To my knowledge. It does look like the Contribution Type (LTR_TNEW_CONTRIB_TYPE) isn't being properly identified for these contributions, but the error message is weird enough I would want support to review it before proceeding.
Chaz Stuart, I'm sure Support already helped you out, but if not, you might want to check your CSI setup. If the CSI values in LTR_TNEW_CUSTOM_FORM_SAVE_DATA aren't all mapped with each other in the CUST_ACTIVITY tables, the CSIs will probably not be created.