Hello Friends
forgive me if i am not posting this in the right topic, i'll repost elsewhere if this is wrong, thank you ahead of time
we are in a bit of a pickle here
we have 3 USB readers and one wireless
all of the windcave configuration has been done and even WC can see the devices in HIT configuration from their network.
in Tessitura, I went through the initial configuration with one of their engineers all of the machine settings
we are in a 3 hop environment
1. log into local machine
2. log into virtual machine
3. launch hosted tessitura
when trying to process a transaction Tessitura cannot see the machine name that is attached to the reader
even tried removing the middle VM and launching the the hosted app from the local machine and Tessitura still cannot see the CC readers.
I can ping the hostnames on the network, the VM can see the physical machines, and both can see the readers attached. but Tessitura cannot see the readers when trying to process a transaction.
any help appreciated.
thank you
Peter
Hi Peter, hopefully you've opened a ticket with Tessitura by now, but if not (or until they respond), make sure that the local machine's device name is in TR_MACHINE_SETTINGS (in File Explorer, right click on "This PC, choose 'Properties' and you'll see the Device Name).
If you've already done this, is the local machine a virtual desktop, or an actual PC/Laptop? We had to swap out all of our virtual desktop machines because the device name would change each time the user logged in.
You can also check the log viewer, or the Payment Gateway Logs, to see what device name is getting used.
Hi Nancy,
looks like something we may have to do as well. our PC names change every time we login as well. i know we do not want to go the route of using the local machines, I am pretty new to Tessitura and I've working in medical databases where they used VMs as well and those are a bit less strict when it comes to USB pass through.