Hi Everyone,
Please help! We are getting ready for our Thanksgiving membership sale and I'm having an issue with extractions in Tessitura. The extraction I created (with source code) is stuck in schedule mode and I cannot open it. I need to open it as soon as possible as I need the criteria there to create another extraction for mailing. I extracted constituents and chose to save to a file, then as I was not ready to run it yet, I decided to schedule it for later on and now it is impossible to open. I already reached out to Tessitura (submitted a ticket) a week ago and all I got was an automated message of acknowledgment. Can any of you help out with this? Thank you in advance.
Best,
Silvia
It's been a while for me, but if you have access to sql, I believe you can use:
update biextract.t_ka_headerset status = 'O'where ka_no = xxxxand that should open it up
Kathleen, I cannot thank you enough for your help, it worked!!! My colleague did because I didn't have access to SQL. Do you know by any chance why it got stuck, did I do something wrong? I don't want to make the same mistake again.
Thanks again,
I'm so glad you got unstuck! Honestly, I don't think you specifically did anything *wrong*. Sometimes Tessitura will crash or freeze if it hasn't finished one thing but before moving on to the next in the background. But everyone's experienced stuck extractions at some point, so you are not alone.