Hi Everyone,
Please help! We are getting ready for our Thanksgiving membership sale and I'm having an issue with extractions in Tessitura. The extraction I created (with source code) is stuck in schedule mode and I cannot open it. I need to open it as soon as possible as I need the criteria there to create another extraction for mailing. I extracted constituents and chose to save to a file, then as I was not ready to run it yet, I decided to schedule it for later on and now it is impossible to open. I already reached out to Tessitura (submitted a ticket) a week ago and all I got was an automated message of acknowledgment. Can any of you help out with this? Thank you in advance.
Best,
Silvia
It's been a while for me, but if you have access to sql, I believe you can use:
update biextract.t_ka_headerset status = 'O'where ka_no = xxxxand that should open it up
Thank you so much for your prompt response! I will check if I have access to SQL, if not, I will forward what you shared with a colleague who is familiar with SQL.
Have a great day!