Hello,
One thing we are experiencing issues with is consistently needing to change locations of a performance (various internal bookings etc). Once a perf is built though, you can't change the facility once a price layer is set and/or tickets have been sold! When we need to change a facility, we try to make it clear on our website that the location is Location B not Location A, however the e-tickets/confirmation email that get delivered when you sign up still have Location A listed, which leads to confusion. Does anyone have an effective workaround for adjusting facilities that has worked for them? We try our best but can't guarantee every constituent reads the 'reminder on location change' email we send them ;)!
Xposted in Education.
I'm not sure about the confirmation emails, but if you're doing print-at-home tickets, you could alter your design just a little. Instead of pulling theater/facility as you do now, but the actual venue in one of the perf info lines in perf setup, maybe, and then pull that in?