Hi all:
Shane from Yale Repertory Theatre here. Looking for a little troubleshooting help with ticket scanners.
We recently implemented new Zebra TC53 ticket scanners (yay!) with NScan.
1 of our 12 ticket scanners is not registering the scan of a ticket, however. It scans the ticket and the ticket number shows up in the proper field, but it doesn’t automatically register it. You have to hit the “go” button in order to continue.
Wondering if anyone has run into this, and if so, what the fix might be.
Thanks!
Shane
Hello!
Hopefully you've gotten this working by now, but just in case two things:
1. This is totally support ticket worthy. We don't want you to feel like you are struggling on your own!
2. To that end, from my friends in support, we sometimes see behavior like this if there is more than 1 profile installed on the device. To see if that is the case here, please launch the “Datawedge” application and make sure that the “NScanProfile” appears in the listing and is the only active/enabled profile (click the NScanProfile and ensure that the “Profile Enabled – Enable/disable this profile” box is checked, and that the “Enabled” box under “Barcode Input” is checked as well).
Heather Laidlaw Kraft (she/her) Thanks for reaching out here. I did figure it out. It indeed was the Datawedge profile was missing. Thanks so much for the follow-up!
Fantastic, thanks for letting us know that fixed it. Happy scanning!