Hi all:
Shane from Yale Repertory Theatre here. Looking for a little troubleshooting help with ticket scanners.
We recently implemented new Zebra TC53 ticket scanners (yay!) with NScan.
1 of our 12 ticket scanners is not registering the scan of a ticket, however. It scans the ticket and the ticket number shows up in the proper field, but it doesn’t automatically register it. You have to hit the “go” button in order to continue.
Wondering if anyone has run into this, and if so, what the fix might be.
Thanks!
Shane
We do not yet have NScan, but from experience with other scanners:
It sounds like your other scanners have a "carriage return" programmed to follow the scanned number, and one scanner lacks that. Usually there is a way to return a particular scanner to the default programming; years gone by I have had a sheet of barcodes that I could scan to restore defaults and/or add specialized programming. On your fancy new Zebras maybe there is a button or a battery that you can take out overnight?