Import Order Utility issues

Hello out there -

We at Goodman Theatre in Chicago are trying to start using the Import Order Utility after seeing some great examples of how it can work at the Conference. However, when we tried to test it, it wouldn't import anything. Our IT staff filed a help ticket several weeks ago and has yet to hear anything, despite a few follow-up attempts.

Anyone out there using this successfully? Thoughts or suggestions?

Jeffrey Fauver
Publicity Manager
Goodman Theatre