Cross posting:
Hello,
We are trying to add two ticketing elements to our print at home design. We think the issue is with a setting in Adobe. Any idea how to get element(s) to rotate to a vertical (instead of horizontal) position? These two elements were already on the ticket design. We added the two elements to the ticket design since Adobe wouldn't let us have two elements with the same number as the name. We can get them to appear. Just not vertically.
The reason for this is that guests often show the tickets on their phone. Our staff generally doesn't touch the phone. The guest controls how far they zoom in on the pdf. We would like the staff to be able to view the barcode, price type description, and Zone short description at the same time. Guests generally need to zoom in rather far to get a successful scan while using an NScan. The issue we are trying to solve is that our staff can't view all those elements at the same time while the guest has it zoomed in for the barcode scan. Hypothetically, having all 3 of these elements vertically could solve this problem.Thanks for any input. I bet it will be some small setting or we need to follow a specific order of steps to get the element to rotate. Otherwise, when we try too many things on the pdf, we get a PAH Processing Error when using the design. So many versions of the pdf! We keep trying things until we break it.
Neil,
It has been a while since I played with that, but I seem to recall a connection between the orientation on the physical Boca ticket design and the orientation of the print out on the PDF. At least, I remember we had to add a second, tiny barcode on our Boca design so that the barcode on our PDF printed in the correct orientation. If it is not that, then I have no idea and good luck.
John A. Moskal II
Thanks for your input. We did have the element in the ticket design set to Left rotation. It didn't rotate the element in the pdf. We kept trying different ideas and uploading the newest version until we got pah processing errors (in Order History). Meaning, we would not receive the pah tickets. We are stuck until the pah processing errors are cleared up (we have an open ticket with support). My guess is that at some point we corrupted the pdf document.
My latest idea was to swap the Bottom and Top settings on the field within the pdf. If you look at the picture, I highlighted the corner above the 7.
My idea to get it to rotate is to swap the position settings of Bottom and Top.
I'm hoping that will result in that same corner moved to the lower left. If that doesn't, back to the drawing board.