Hi, we're launching Tessitura in a couple of months. Does anyone have a good standard operating procedures manual they would be willing to share? We are hoping not to start from scratch writing ours. Thanks! Maggie
I'm presenting on documenting your Tessitura system at the conference and one of the things I stress is that your documentation needs to reflect your organization's internal business practices and should include screenshots from your own system. There is often more than one way to accomplish something in Tessitura and it is really important that your documentation reflects how your organization has chosen to do things.
I tell people the Tessitura documentation is like the owner's manual for your car. It tells you where the turn signal is and how to open the trunk and so on, but it doesn't tell you how to drive around your own town.